Privacy Policy

1. Information we collect

We gather various categories of personal, clinical, and technical data through a range of touchpoints, including our website booking wizard, secure contact forms, phone lines, and on-site clinics:

2. SMS consent, mobile protection & 10DLC compliance

The Accident Doctor operates in strict compliance with the Cellular Telecommunications and Internet Association (CTIA) and Carrier 10DLC (10-Digit Long Code) messaging guidelines.

3. How we use your processed data

Your details are utilized strictly within authorized administrative, clinical, and regulatory channels:

• Clinical care planning: Tailoring chiropractic, spinal decompression, physical rehabilitation, or medical physicals to your exact anatomical requirements.
• Regulatory certification: Processing and submitting certified CDL Medical Cards (Form MCSA-5876) directly to the FMCSA National Registry interface as mandated by federal commercial transport laws.
• Appointment coordination: Managing schedulers, calculating driving distances to our Phoenix and Tolleson centers in Arizona, and checking regional service area ZIP codes for availability.
• Legal & claims management: Coordinating with your assigned personal injury attorney under signed Letters of Protection (LOPs) or directly processing medical coverage claims through auto-liability or med-pay insurances.

4. Information sharing and disclosure restrictions

We do not disclose your personal or medical data to external entities except under the following strictly defined conditions:

1. With your signed consent: Under HIPAA rules, we will only transmit spinal diagnostic surveys, X-ray files, or physical injury treatment outlines to third-party attorneys, spinal specialists, or insurers after receiving an active, wet-signed or securely e-signed HIPAA Authorization Release Form.
2. Mandatory federal DOT submissions: Standard FMCSA regulations require our certified medical examiners to submit results for all CDL Physicals directly into federally managed databases. This submission is a non-negotiable statutory requirement for commercial drivers to maintain their commercial motor vehicle operator status.
3. Judicial or regulatory demands: We disclose information when under a legally binding subpoena, a judicial court order from Maricopa County or state courts, or to satisfy applicable state or federal law-enforcement statutes.

5. Data retention, security, and encryption standard

To assure complete safety of safety-sensitive records and clinical lists, we deploy robust electronic defensive frameworks:

• Transport encryption: All scheduling inputs, personal details, and clinical identifiers submitted online are protected using industry-standard TLS (Transport Layer Security) encryption.
• Role-based access: Access to medical logs, clinical diagnoses, and diagnostic profiles is strictly restricted to certified medical examiners, attending chiropractors, and administrative personnel with credentialed operational access.
• Retention guidelines: Records are retained in secure, compliance-hardened servers for timeframes satisfying Arizona Department of Health Services standards and patient treatment file storage regulations.

6. Customer rights under Arizona state law

Attending patients are granted comprehensive authorities over their personal and clinical records:

• Right to inspect and copy: Request and receive a secure copy of your clinical treatment timelines, billing accounts, and spinal diagnostics.
• Right to amend: Request corrections to billing addresses, transport details, or health histories if any elements are found to be inaccurate or incomplete.
• Right to opt-out: Dismiss browser cookie files, adjust zip code search memory trackers, or request SMS cancellation instantly by sending the stop trigger.

7. Policy modifications

We reserve the authority to revise or change this Privacy Policy to stay fully aligned with evolving federal transport rules, carrier compliance requirements, and state health standards. Any modifications will be declared with a fresh "Last Modified" time stamp at the top of this tab.

8. Legal and compliance contact

If you have questions, regulatory inquiries, or wish to invoke your Arizona patient rights or request copy coordinates, please contact our privacy compliance group at: